Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents.

We have a vision of a happier, healthier, and more connected borough. To achieve this, we’re investing heavily in our digital services. We published our first ever digital strategy in 2020 which we’ll be refreshing in 2025 to set out our renewed ambitions over the next few years.

It’s an exciting time to join us. We're searching for people-focused digital, data and technology experts to join our team. We’re focused on improving services for our residents and making our borough truly digital. There's plenty of opportunity for you to have your say and help shape our work.

Read our blog to find out more about who we are and what we're working on.

We’re building a team where everyone feels safe to be who they are. We value empathy, open mindedness, and a real passion for our mission.

What You’ll Do 

As part of our Product team in Digital and Customer Services, you’ll lead multidisciplinary teams working on new and existing products and services for residents and staff. Our current work streams include:

• improving our social housing repairs journey
• redesigning our resident-facing website
• building a platform to develop new transactions for residents and staff
• creating a user-focussed intranet for staff
• helping waste collection teams manage their work
• helping residents find support services via our community directory
• helping residents manage their Council Tax payments online

You’ll work closely with other council teams who want to improve their services, listening to their needs and balancing them with business and technical constraints.

You’ll speak up for our users, whether they are residents or staff, and use data and research to make sure our products and services meet their needs.

At all stages of the product lifecycle, you’ll confidently lead your team in setting a vision and fulfilling it, solving our users’ problems with products we can be proud of.

You’ll report to a senior product manager and play an active role in the development of our product management community of practice.

Who You Are 

You’ll have experience of delivering and iterating digital products. You might be an experienced product manager who has led multidisciplinary teams before. Equally, you might be looking for your first product management role, having led impactful projects in an adjacent discipline. Either way, you’ll be a curious and impact-driven person, whose focus is always on the user.

You’ll be a pragmatist who listens to and values the opinions of others. You’ll work well with people from different disciplines in your team and colleagues from across the council, to create the conditions for the best decisions to be made. You’ll be able to build trust and rapport with stakeholders and bring them along on the journey with you.

You understand and have used a variety of product management techniques, frameworks and principles, including how to define a vision, set meaningful outcomes and KPIs, identify assumptions, design experiments, prioritise backlogs, and create and iterate a roadmap. You'll be curious about technology and comfortable discussing and working with different technical concepts like APIs and data integrations.

You’ll be passionate about developing your skills and supporting others in the team.

You Should Be

 We are looking for people who share our values and principles:

• naturally curious – you keep on top of your own learning and development and are up to date with the latest techniques and trends in your field  
• an advocate for user-centred practices, embedded within agile delivery   
• able to explain complex technical concepts in plain language
• committed to improving residents’ lives and opportunities
• demonstrating respect and fairness
• taking ownership
• doing things better
• working together across the council

These values are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing. 

Please keep reading: 

At Royal Greenwich we want our staff to thrive professionally. We are a business that recognises and supports transferable skills and ambition. So if you think you have what it takes, but don’t necessarily meet every single point on the job description please still get in touch. We’d love to have a chat and see if you’d be a good fit. 

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion. 

 As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview. 

If you’d like an informal chat about the role, you can email Alex Sturtivant (alex.sturtivant@royalgreenwich.gov.uk) or book a chat via Calendly.