Our mission is to improve the lives of Exeter residents, delivering the best possible value while providing opportunities, enhancing life chances, and driving sustainable economic development. We aim to build on the tangible progress we’ve made in recent months through our transformation, and this is a pivotal time for positive change in the City. Strengthening our local economy, alongside our communities and stakeholders, is central to everything we do, forming the core of our commitment to making a meaningful impact on our citizens' quality of life. We are seeking passionate, innovative, and driven senior leaders who understand what excellence looks like and have the confidence to make informed, evidence-based decisions that benefit Exeter and its communities.

Exeter City Council is seeking a highly skilled and experienced leader to join our Operational Management Board, providing strategic and operational leadership to our customer services and community development work. You will already be working at a senior level with demonstrable experience of successful senior delivery of significant transformation of a customer management service within a complex public and or private sector environment. You will be a strong collaborator and will have experience of creating and implementing leaner communication process and enhancing customer experience. You will take full responsibility for all things related to the customer and lead the Council’s relationship with its customers across all service areas, driving efforts to assess and evaluate experiences at each touchpoint across the customer journey. You will be a customer advocate operationally and strategically, ensuring the voice of the customer is heard in decision-making and motivating all staff to be ambassadors for your services. You will be experienced in supporting your teams to provide exceptional customer service and act as a driving force behind building a customer centric culture at Exeter. You will also provide strategic leadership to our Community Development work largely delivered through our flagship programme Wellbeing Exeter.

For an informal and confidential discussion please contact our retained consultants: Kelly Ridely on 07709 512415 or Kelly.Ridley@penna.com and Amin Aziz on 07709 514141 or Amin.Aziz@penna.com

For more information, please click on the apply button and visit the website.

Closing date: 17^th October 2024.

To apply please click the Apply Now link below.