Elmbridge Borough Council is at a pivotal point in its journey. A solid foundation in digital operations. An ambitious vision for the future. We are a progressive council, committed to continuous improvement. We aim to enhance services for our diverse community. Bold placemaking projects are on the horizon. We’re improving transport links. We’re fostering a stronger sense of community. We have a goal to be carbon-neutral by 2030. The organisation is stable, secure. We are poised for growth and innovation. We value transparency and collaboration. This is an exciting time to join Elmbridge, as we invest in our people and our services.

We are seeking an outstanding leader to head our Technology and Customer Operations teams. This role? It’s pivotal. It unites customer operations and digital services, embodying the council’s vision of technology as a driving force. A force that delivers exceptional customer services. The department oversees essential functions – revenues and benefits – and manages high-profile services like parking. This role is at the heart of our transformation. Your leadership will advance operational efficiency. You will ensure greater, more impactful outcomesfor our residents.

As Head of Technology and Customer Operations, you will play a central role in driving transformation across the council. You must be hands-on. Strategic. A leader who bridges the gap between people and processes. Technology must enhance service delivery. Your values? They must align with Elmbridge’s – Care, Collaborate, and Continuous Improvement. This role is front facing. You’ll need excellent interpersonal skills. You’ll engage with stakeholders. A range of services will need your focus. A background in technology leadership, perhaps from outside the public sector, could bring fresh energy. This is your chance to shape the future of Elmbridge. To deliver solutions that will truly make a real difference for our community.

For a confidential conversation, contact Greg Hayes (07423 243415) or Tom McElroy Williams (07535 316017), or for more information about the role and Elmbridge visit www.recruitment-elmbridge.co.uk.

Closing date: 9am, Monday 14th October

To apply please click the Apply Now button below.