Skip to main content

This job has expired

Head of Residents First

Harrow London Borough Council
Harrow, London (Greater)
£73,923 - £84,651
Closing date
9 Jun 2024

Job Details

Following a review of the Place Directorate and the subsequent creation of a new leadership team, we are now seeking two Assistant Directors and a number of other senior Management roles to join us and lead our services.

We’re looking for creative and collaborative leaders, passionate about delivering frontline services that touch the lives of every one of our 250,000 residents; influence and support our climate change ambitions; contribute to shaping our local economy that is fairer and stronger and our ambitious regeneration programme to build more homes.

As one of the most ethnically and religiously diverse populations in the country, on the outskirts of London and with excellent transport connections as well as extensive parks and green belt, Harrow is where you can build a rewarding career and an enjoyable life.

The role

Reporting to the Director of Housing, you’ll be responsible for resident satisfaction for the borough’s tenants, leaseholders, freeholders and commercial lettings.

Working with your services as well as with colleagues across the council and with a range of external partners and stakeholders, you’ll be in a key position to make a significant contribution towards the delivery of a variety of the council’s corporate objectives and will be tasked with:

  • Increasing resident satisfaction and maximise income recovery from rents, leaseholder and service charges. Developing innovative tenancy management approaches for circa 4,800 multi-tenured housing types. Partnering with mental health service teams to develop solutions for vulnerable residents. Managing effective anti-social behaviour and community safety interventions to further improve community cohesion and ensure that residents feel safe.


This role calls for an experience housing professional; the ability to working with elected members to deliver effective resident-focussed outcomes and high levels of satisfaction will be required for success.

Closing date: Midnight Sunday 9th June 2024

To apply please click the Apply Now link below.


Company info
020 8863 5611
Civic Centre
Station Road
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert