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Transformation and Improvement Manager

New Forest District Council
Lyndhurst, Hampshire
£56,277 - £65,000 per annum
Closing date
8 May 2024

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Transformation and Improvement Manager

Location: Lyndhurst

Salary: £56,277 - £59,434 per annum and up to £61,532 for excellent performance once in post. We may consider up to £65k in exceptional circumstances in line with our market supplement policy

Basis: Full time

Date posted: 04/04/2024

Are you ambitious and determined in delivering high quality, efficient services designed around the customer?    

Are you passionate about enabling and sustaining change?   

Do you want to be an influential part of an exciting and rewarding transformation journey that makes a real difference?    

Exciting times for us here at New Forest as we embark on a high profile and ambitious transformation programme to improve services for our residents, businesses, and visitors as well as our staff. We are looking to develop a new team to take us on this journey with an underlying culture of challenge and continuous improvement.   

This is an excellent career opportunity for a transformation and improvement leader who wants to be involved at the outset of significant change, shape a programme of delivery, and enhance services to our customers for a Future New Forest.   

About you:    

You will be a highly motivated and positive person who is a natural leader and communicator.   

You will have strong analytical and decision-making skills together with the ability to engage and empower staff to embrace these changes.   

You will have proven experience in delivering complex and lasting organisational change and to take ownership of your own work. 

You will be required to meet tight deadlines with ability to keep calm under pressure.   

The role:    

You will drive forward an ambitious programme focussing on innovation and improvement with a collaborative engaging style; you’ll challenge the way we do things and coordinate overarching large-scale change projects based on a set of design principles to support a future New Forest.   

You’ll introduce effective initiatives that will transform the way we operate achieving improved service outcomes and contributing towards budget savings through innovation, redesign, and quality improvements across the council, all supported by a change culture that embeds continuous improvement of services designed around customer needs and in support of corporate priorities.   

Whats in it for you?    

  • £56,277 - £59,434 per annum and up to £61,532 for excellent performance once in post 
  • 28 days annual leave (plus an additional weeks equivalent after 5 years’ service)
  • Local Government Pension scheme
  • On-site parking
  • Employee Assistance Programme
  • Hybrid working
  • Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants
  • Cycle to Work scheme which could save you around 40% on cycles and accessories

What makes us the place for you:   

The New Forest District really does have it all. A natural environment that includes stunning beaches and a national park offers a fantastic quality of life. An organisation that is embarking on a new chapter under new leadership.   

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our ambition.   

The place and the people are changing, and the council is responding to these changes with enthusiasm for the future by supporting a New Forest that shapes its ambition around delivering for its residents and the local area.   

We will be at the heart of the action as 3 of the Solent Freeport development sites will be in the district, with growth that includes one of Europe’s first net-zero towns and a transformation programme that will bring greater innovation and improvements in local services designed around local people.    

We are proud of our new values for 2024, please watch this short video to find out more.   

LEAF Learning Empathy Ambition Fairness (   

We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally, in an inclusive workplace. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance and embrace workplace wellbeing.   

To view full details on what you can expect from working for NFDC and to view the full job description, please see our candidate pack attached.   

If after reading the candidate pack you have any further questions or to discuss this opportunity please contact   

If you have the proven experience, passion, and positivity to make a real difference to how we work and deliver our services, we may have just the Place for you!   

Closing Date: 8th May 2024

Interview Date: 22nd May 2024 (whole day) - to include presentation (AM) and formal interview (PM)


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