Are you competent in the use of GIS, records management and other ICT systems?

Do you have significant experience of a Planning related technical or administrative role in a Local Planning Authority or equivalent public body, involving validation, data processing and records management?

Do you enjoy coordinating a fast-paced team-based process with due regard for deadlines, accuracy, and performance targets?

Would you like to share your expertise and interest in providing a front-line high quality customer service to planning authorities and other customers across England, Scotland and Wales?

If you would like to work for one of Britain’s major statutory consultees, as part of a small and friendly team, this could be the job for you. The Planning team at the Coal Authority provide advice to around 180 local planning authorities across England, Scotland and Wales, so helping to ensure that the risks associated with historical coal mining are taken into account when new development is proposed. In turn this helps to ensure the stability of property and public safety.

We receive over 9,000 planning consultations each year. You will lead the registration team in registering such consultations on our bespoke records management system, and ensuring that the boundaries of site-based consultations are carefully recorded for GIS purposes. The work needs to be completed accurately and at pace, with strict adherence to approved procedure and compliance with external deadlines. As Registration Process Coordinator, you will play the essential lead role in these processes, while coordinating and advising the dedicated registration personnel who support this function. You will also be the first point of contact for a significant number of related telephone and email enquiries and in providing the highest standards of service to such customers. While you will be expected to answer general enquiries yourself, you will also need to effectively disseminate others concerning specific cases to the team’s chartered planners, as appropriate. You will also assist the Planning team’s managers in performance analysis, review and continuous improvement.

For more information about the role please refer to the attached job description.

About you:

You will need to be a dedicated team player with an eye for detail. You will have significant experience of a Planning related technical or administrative role in a Local Planning Authority or equivalent public body. You will also need to be highly competent in the use of ICT systems and GIS, and proficient at data validation, processing and records management processes.

As Registration Process Coordinator you will be firm but tactful, open and friendly, with well-developed spoken and written communication skills. You will be capable of taking constructive guidance from the team’s managers, while leading a small team confidently and professionally with limited supervision. You will need to be highly effective, working at pace with efficiency, while maintaining accuracy and quality, and being mindful of deadlines and performance targets, for the team as a whole, yourself, and those whom you coordinate.

Working with us:

We offer different ways to work flexibly, including flexible hours, working from home for part of the week. However, some office attendance will be required, for example, for the purposes of collecting post, printing, training and performance monitoring. Please feel free to talk about what flexibility means to you at your interview.

With a genuine commitment to flexible working, we believe that work life balance is incredibly important. There are a number of benefits that you’ll access being a part of our inclusive team including 27.5 days holiday (with an additional 6 days flexi time), an option to work in a hybrid way, a great civil service pension scheme, generous gym membership contribution, and support for your professional membership.

Who we are:

Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.

We carry out a wide variety of essential services from responding to coal mining hazards, to keeping people and the environment safe from mine water pollution.

We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.

We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.

Equality, Diversity and Inclusion:

The Coal Authority is committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people with the required skills and experience, from different backgrounds, cultures, ethnicities and beliefs.  Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.   We offer a guaranteed interview for candidates with disabilities who meet the basic selection criteria.

If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the HR team by email at peopleteam@coal.gov.uk   or by phone on 0345 762 6848.

To apply please click the Apply Now link below.