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Deputy Chief Executive: Resident Services

Dacorum Borough Council
£121,000 - £125,500
Closing date
7 Feb 2022
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Just a 25-minute train journey from the centre of London, Dacorum occupies an enviable location just outside of the M25 and is home to the towns of Hemel Hempstead, Berkhamsted and Tring. Dacorum is an active and green place which is a centre of business, enterprise and ambition.

This is a fantastic time to join Dacorum Borough Council. We’re assembling a new leadership team, so you’ll join us at a key time where you can really make a difference. We’re looking for talented and committed individuals, who offer proven expertise and capabilities in their own professional area, but who can also offer the wider strategic perspective and leadership skills to shape a progressive, collaborative and effective organisational culture.

This is the role that will be the champion for customer service excellence within the organisation.

You’ll work to make sure that our services and support are easily accessible to all customers and that we are responsive and efficient in how we manage and engage with all who come into contact with us.

You’ll be the strategic lead for a number of our most high-profile customer touchpoints, that include:

  • Housing
  • Community safety
  • Customer services 
  • Environmental services
  • Environment and Community Protection

In summary, you’ll strive to make the complicated simple: ensuring that we are user-focused rather than process focused and shape a more streamlined customer experience. It’s likely that you already have experience of leading operational services, and that you understand the dynamics of people, technology and processes that underpin a hugely diverse range of customer engagement. You’ll deputise for the Chief Executive in their absence, so it’s essential that you already have a track record within a senior management team, and that you are used to advising at the highest level within a political setting.

Please click apply below to find out more or contact Steve Guest at Solace in Business on 020 7976 3311 for a confidential discussion.

Closing date: 7 February 2022

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