Head of Review & Improvement

Morpeth, Northumberland
06 Sep 2021
26 Sep 2021
Job role
Head of Service
Contract Type
Full time

Do you want a challenging and rewarding career with real opportunities to change the lives of people in Northumberland? if you are dynamic, dedicated and enthusiastic then we want to hear from you. 
Who is NCC? 

World renowned as a visitor destination, Northumberland is also the ideal location to strike a perfect work/life balance. What better way of enjoying the picturesque scenery and stunning coastline than to sample it on an everyday basis? 

Our Vision is: “To make Northumberland a county which you regard as a great place to live, and in which you can access the things you enjoy, whilst having the opportunity to learn and thrive” 
Our Plan is to focus on: 

  • Living - we want you to feel safe, healthy and cared for 
  • Enjoying - we want you to love where you live  Connecting - we want you to have access to the things you need  Learning - we want you to achieve and realise your potential  Thriving - we want to attract more and better jobs 

For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working 

Why choose us? 
Include COVID Response from NCC 

We have some outstanding benefits to offer you, including: 

  • 25 days annual leave plus public and bank holidays (rising to 30 after 5 years of service)(pro-rata for part-time employees)  Automatic enrolment into the Local Government Pension Scheme  Flexi scheme applicable to majority of roles 
  • Local government discount schemes available to all employees with offers at local businesses along with various national brands  A commitment to work-life balance offering flexibility through various schemes including job sharing, home working, flexible working, part-year working, and compressed hours  Car Leasing Scheme 

Please visit: https://www.northumberland.gov.uk/About/Working-for-Northumberland-County-Council.aspx for more information regarding our benefits. 

You will be supported by our friendly experienced team primarily based in our main office at Morpeth County Hall. 

The role: 

The Improvement & Innovation directorate works at the heart of the Council, driving change organisation-wide, to deliver better outcomes and better value for money for residents.  

As Head of Review & Improvement, you will be at the forefront of making that change happen. The Service Review team is a recently formed team with a remit to drive significant improvements and deliver on high profile Cabinet priorities for the Council. As the team is newly formed, you will have significant scope to shape and build the culture and approach for the service going forward. 

Given the profile of the service review programme, you will operate at a senior level within the Council. In practice this means direct engagement with the Chief Executive, Directors and leading Members, advising them on service improvement and change. 

You will report to the Service Director for Improvement and Innovation and line manage the Service Review team. As Head of Service Review, you will lead the design and delivery of a transformative and fast paced review programme which addresses key priorities and builds a culture of innovation and improvement within the Council. You will provide specialist capability, strategic direction and positive leadership for the Council’s improvement agenda. You will be influential in shaping the future direction of the Council, supporting and challenging colleague performance.  

The salary for this permanent post is Band 13 (£61,910 - £65,287), with normal hours of work of 37 per week.   

Please refer to the job description and person specification for full details. 
Who are we looking for? 

In line with our values, you will be motivated by achieving the best outcomes for residents. You will be proactive in looking for opportunities to improve customer experience and skilled in supporting communities to embrace change and innovation.  

You’ll be experienced in working successfully with elected members, partners and key stakeholders to deliver transformational change. You will have a demonstrable track record of successfully leading change at scale and managing multi-disciplinary teams. You will draw on recent experience and achievement at a senior management level within an organisation of comparable scope and complexity. 

For further information: 
For an informal discussion about the post please contact the existing postholder, Aveen Cattan on aveen.cattan@northumberland.gov.uk

Interviews will take place during the week commencing 4th October. 

Please note that this is a permanent position but applications on a secondment or part time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council Website. 

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know. 

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes. 
Although we advertise on North East Jobs, your application process will be directed to our Taleo system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with Taleo, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from hr-empty@invalidemail.com as you will not be notified by any other means.