Newcastle Under Lyme is at the heart of the UK and has a lot to offer. It’s a delight to visit, steeped in history, with independent businesses and with our excellent transport links, we’re easily accessible too.

We are proud of our heritage but are focused on growth, making the borough an ever better place for everyone who lives, works and visits here. We have a set clear vision and we now need an exceptional Head of Customer and Digital Services to come and join our team to support making our ambitions a reality.

We are embarking on an exciting transformation journey, and you will play a vital role in its delivery. We have already made great progress with the reengineering and digitalisation of our Recycling and Waste services, but we now need to the same for the rest of the Council. You will be the driving force behind our exciting and challenging Digital Agenda, which you will embed and bring to life. With Digital, Customer Services and Revenues and Benefits in your portfolio, this role offers variety and the freedom to innovate to deliver our vision.

We are looking for a passionate and inspiring leader that will bring a strategic perspective, who can build effective and positive relationships and demonstrates a strong track record in transforming services with a values and collaborative led approach.

This is a fantastic opportunity to make your mark in Newcastle Under Lyme and help transform our services, keeping residents at the heart of everything we do.

How to Apply

For an informal discussion about the role, please contact Sian Roberts, Executive Search Consultant, West Midlands Employers at s.roberts@wmemployers.org.uk or  01978 862 768.

For further information and to apply please visit:

https://creatingthefuture-newcastleunderlymebc.co.uk/

Closing Date: Wednesday, 23^rd December 2020

Candidates will be required to attend an assessment centre and final member panel interview on the dates below:

Assessment Centre: – Week Commencing 11^th January 2021 (This will likely be taking place virtually and will involve a variety of activities aimed at drawing out the skills and experience required for this role)

Final Members Panel Interview: – Expected Week Commencing 18^th January 2021