Director of Resident Experience and Digital
Lambeth is one of the most vibrant and diverse boroughs in London covering Brixton, Streatham, Clapham and Waterloo. We provide services such as planning, social work, housing and schools to 330,000 residents and hundreds of businesses.
Everyone at Lambeth Council brings something different to the team. But despite our diverse talents and the unique perspective each of us brings, we are all connected by a shared ambition - to make life better for our community. It takes passion, pride and an innovative spirit. That’s what makes us 100% Lambeth.
About the role
Together with the Strategic Director Resident Services and working with Strategic Director and Director colleagues, you’ll develop and deliver Lambeth’s Digital, ICT and Customer Access Strategy (including the digital roadmap). Taking a holistic approach to change, you’ll focus on the digital outcomes for the transformation of Lambeth to become a digital, customer-focused centre of excellence.
We’ll look to you to keep us all connected. Yes, you must live and breath tech and be up to speed with the latest digital developments. But more important is a broader understanding of how to engage with local communities to deliver a highly innovative and outstanding digital experience for our residents.
It’s a role that takes someone who can draw upon and get the best out of all areas across the council. So you’ll need to be an influential and experienced leader to get everyone on board. You don’t need to be a digital expert, but you will need experience of digitising processes and a proactive, can-do attitude when it comes to driving through change. Above all, you’ll bring a collaborative approach to developing solutions and improving services for all.
To apply, please click the link below to login to our application system: https://execroles.penna.com/?type=1
Director: Residents’ Experience & Digital
If you have any questions or would like a confidential discussion with a Penna consultant, please contact Joshua Bembridge on 07739 985 331, or Julie Towers on 07764 791 736.
Closing date: 25th September 09:00
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