This service is ultimately the external face of the Council. Our customers are our residents and their experience when accessing our services on a day to day basis is how we are judged. Their experience is our reputation.

Our new Director of Customer Engagement will lead our teams and ensure the services we provide get it right, are fit for purpose, that we go the extra mile and can be accessed by all. The model you create will be mirrored and embedded across the Council and will be our template for the future.  

You will design, promote, align and implement the model using our PROUD transformation Programme and PROUD methodology to introduce a new customer access and management model starting with our Customer Experience Centre. With vision, innovation and some impressive influencing skills, you’ll take the model Council-wide, enabling customer-facing teams to adopt our thinking.

You’ll have more than proven experience – you’ll have insight into what customers want. And you’ll have the drive to provide it by inspiring colleagues and Council partners. Collaborative, creative and ready to do things differently, you’ll see the bigger picture and excel at matrix management.

Join us in giving our all, and put your all into Walsall.

For more info and to apply visit: www.proudwalsall.co.uk