Skip to main content

This job has expired

Director of Customer Access

Employer
Brent Council
Location
Brent, London (Greater)
Salary
Up to £ 129,490
Closing date
28 Jun 2019

View more

Job Details

Lead the united borough of Brent

Ours is a borough like no other. A place where vibrant, contrasting cultures shine. Where there’s the chance to transform the landscape through leading-edge regeneration so communities can thrive. A borough that strives towards a vision of culture, empathy, and shared prosperity, by standing together as one. Here, diversity is seen as a strength and talent is free to grow.

We need to be as close as possible to the people we serve every day. That means making sure they have easy, direct access to the Council and its services. As Director of Customer Access, you’ll take charge of customer access arrangements, leading strategic development and upholding the customer experience at all times. It’s a chance to manage a portfolio of high-performing services and instil an innovative, change-friendly culture.

Only a proven senior leader will be ready for this role. You should have a track record of achievement and experience of delivering customer-focused services. Degree-qualified (or equivalent), you’ll have worked in a large, diverse, customer-centric organisation before, where you’ll have tackled planning, worked with partners and provided sound financial management. Collaborative, influential and well organised, you’ll set direction and bring improvement through exciting change initiatives.

Ready to join a council that expects high standards of integrity and professionalism? If so, we’ll give you the chance to change an extraordinary piece of London for the better.

For more information, please visit leadingbrent.com or contact Chiara Sabato on 07540 706 547, Julie Towers on 07764 791 736 or Joshua Bembridge on 07739 985 331.

Closing date: Friday 28th June 2019.

Company

What make us different?

Brent has a diverse artistic community, a wide range of cultural activities and award-winning parks. Each community in Brent has its own cultural celebrations including one of Europe's biggest Irish festivals and the Hindu Diwali festival, which attracts around 40,000 people each year. The borough is home to 'Mahogany', the innovative designer for carnival and theatrical costumes and the Tricycle Theatre in Kilburn. Brent, located in the northwest of Greater London, is one of London's most diverse boroughs.

Great values!

Brent It is one of the most culturally and racially diverse of all local authorities in England and Wales. Brent is working to be a safer, more attractive and more environmentally-friendly borough, with great opportunities for people to work and thrive.
 
Why work for Brent?

  •  Good road and rail links into central London.  Competent and skilled work teams.  A trusting working environment.  Very attractive pension arrangements. Salary progression. Free season ticket loan scheme. 


Would you like to work in a diverse and cultural environment?

Brent may offer the opportunity you are looking for.

Company info
Website
Telephone
020 8937 1234
Location
Brent Civic Centre
Engineers Way
Wembley
HA9 0FJ
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert