Head of Customer Services

£64,000 - £75,000 + benefits
11 Apr 2019
07 May 2019
Job role
Head of Service
Contract Type
Full time

The Role

Cheshire East is an amazing place to live and where we are able to offer you a wide range of both challenging and rewarding career development opportunities. At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, be well-led, with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.  

Join us, as we take the next step in our journey as we build a brighter future together. As Head of Customer Services, you’ll lead customer operations so they’re accessible for residents and achieving the highest standards. Your work will involve leading and developing Revenues, Benefits, Online Services and the Customer Contact Centre to meet quality, financial and performance targets. You’ll also need to ensure that payment systems support residents facing hardship due to welfare reforms. Whatever the challenge, you’ll champion our resident-focused Customer Service strategy: embedding customers at the heart of Council policy.

A successful senior manager who has led and improved services, you can lead teams to deliver change in line with budgets and timescales. You’re not afraid to think innovatively to achieve your objectives, and you know that transformation depends on collaboration with other teams and partners. Crucially, you also know about best practice in customer service and emerging trends, and you’re aware of how service propositions affect local people and businesses. With this expertise, plus sensitivity where income collection’s concerned, you’ll be a degree-educated professional who can create a positive, inspiring culture that puts the customer experience front and central.

We’re committed to “working for a brighter future together” – and we expect you to be too. Through teamwork, we’re creating a better Cheshire East for all. If you have the ambition, passion and drive, share your expertise with us and we will provide you with the opportunity to influence, develop and grow with an exceptional team.

For an informal discussion about these exciting roles, please contact our consultants at Penna: Clare Connor on 0161 408 0703, Pete John on 07701 305617 or Helen Alwell on 07809 905 467.

Visit cheshireeastleaders.com to find out more.

Closing date: Tuesday 7th May 2019