Service Manager - Hub
An exciting opportunity has arisen for a Hub Service Manager. You will be working as part of our Place Portfolio directly for and with our internal and external customers. As part of the senior team, you will ensure that the services we provide are the best that they can be now and moving forward. The Place Portfolio has an ambition to provide services which are easier, quicker, better and more affordable and we need a gifted operational leader who has the vision, tenacity and capabilities to play an instrumental part toward achieving this.
As the Service Manager for this area you will lead the implementation and development of a central ‘Hub’ where transactional areas will be located together, creating a one team approach towards providing customer engagement. The silo way in which services are set up now often means that we cannot adequately respond, for instance, to peaks and troughs in customer demand or to quickly help those staff who are extremely busy at times and need resource support. You will have the drive and experience it takes to lead the way at looking at better ways to process our work and capture crucial accurate and timely management information.
The Hub will bring together different activities and posts into one area. Initially these will be from Parking, Planning, Environmental Regulation and Licensing. The Hub will deal with a number of different transactions and processes that are important to our customers, our business and ultimately lead to better outcomes for the Council and City.
You will lead and manage;
- A collaborative ‘one team’ approach toward supporting each other and those areas and customers that will depend on the Hub.
- A culture of working together to find and implement solutions for customers and continually improve what we do and how.
- An ‘engine room’ where the collection of accurate qualitative and quantitative data is used to improve Council performance and aid our decision making
When staff move from their current work areas into the Hub, it is proposed that they will initially continue to undertake work from their current service areas. Over time the intention is to undertake an incremental approach to develop the Hub and the individuals within it, so that they have the knowledge and expertise to support more than one service area. You will have strong operational experience, a demonstrable track record of people management and developing high performing teams with a customer focus second to none.
For informal enquiries about the role contact - Jo Wright-Coe, Place Change Programme Lead on telephone 07929 463565 or by email firstname.lastname@example.org
Please be aware that the Assessment Centre will take place on the morning of 14 September 2018. For those who are successful formal interviews will then be held on the afternoon of 18 September 2018
We particularly welcome applications from women as they are under-represented in this service.
We are committed to fairness and social justice and welcome applications from everyone. We value our diverse workforce and aim to work together to make the most of our differences. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Please note that we do not accept CVs. For further information regarding this post and to apply please visit www.sheffield.gov.uk/jobs