Customer Insight Manager

Brent Council
Brent, London (Greater)
£47,541 - £50,442 p.a. inc.
19 Jul 2018
29 Aug 2018
Job role
Contract Type
Full time

Salary range: £47,541 - £50,442 p.a. inc.

Contract: Permanent

Hours of work: 36 hours per week

Location: Civic Centre and other locations from time to time


An exciting opportunity to shape a new service   


Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.


The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post


Our brand new Performance, Insight and Improvement service acts as a specialist resource across our Community Wellbeing Department; which encompasses Housing, Adult Social Care, Public Health and Culture & Leisure. The service will be central to helping the department develop a better understanding of the challenges facing our services, to robustly monitor and improve quality, to gain more sophisticated insight into the needs and experiences of our customers, and to design and deliver lasting improvements across our services.


We are looking to drive a step-change in our understanding of our service users and of the demand for services, and to translate this into effective strategies to improve outcomes and drive behavioural change in our communities.


Working across Community Wellbeing, you will coordinate internal and external intelligence and research to improve our understanding of complex issues; informing strategic planning and commissioning decisions, and improving both business performance and the experiences of service users.


Leading a team of four analysts, you will provide specialist guidance and advice on a wide range of qualitative and quantitative methodologies, and develop systems and structures for collating and disseminating research, intelligence and insight information. 


The Person


The ideal candidate will have a track record of working at management level in a similarly large and complex organisation, preferably in the field of public health. With a postgraduate qualification in a research or insight discipline, or equivalent experience, you will have knowledge of contemporary research methods, including the full range qualitative and quantitative analysis techniques, and excellent evaluation, modelling and forecasting skills.


The right candidate will be someone who can challenge the department to better understand and use research and insight; ensuring that staff in the department maintain and develop improved research and data analysis skills, and acting as our route to best practice and relevant research on a wide variety of issues across public health, social care, housing and culture.


Closing Date: 29 July 2018 (23:00)

Assessment & Interview Date: tbc


Additional Information



Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.


Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.


All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.


We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.


Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.



Please note CVs will not be considered as part of your application for this position.


More Info:


Job Description


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