Head of Customer Experience
South Kesteven District Council is setting the pace in the public sector.
We’re unlocking long-term investment. We’re driving economic growth. And we’re fuelling game-changing innovation. You’ll join an agile, empowered management team that’s making bold initiatives happen.
That’s why this role is not about business as usual. As well as managing our Revenues, Benefits and Customer Services Team, it’s about creating a new, integrated customer engagement function that sets the standard for other Councils to follow. Assessing demands, patterns, channels and new technologies, you’ll link everything we do with our service users. And you’ll work closely on creative concepts with Lightbox – our exciting design bureau and innovation hub - to reimagine how public services will be delivered. The result? Access to information that’s 24/7 – plus a hugely positive experience for customers.
Collaborative and decisive, you’ll be as good at managing change as you are at motivating people. They’re skills you’ll have honed while leading a customer services operation and driving service improvements. We’ll also look for in-depth knowledge of revenues and benefits – covering everything from legislation to best practice – plus a determination to put customers firmly at the heart of everything you do.
To find out how you could help us lead the way in customer experience and satisfaction, and enjoy all the rewards that come with that, please visit www.SKDCpacesetters.co.uk where you will be able to download our candidate brief and video clips about the role.
Subsequently, for an informal and confidential discussion about the opportunity, contact our advisors – Davidson & Partners - on 020 7183 0363.
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