Director of Customer Services and Transformation

Coventry, West Midlands
13 Jul 2017
24 Jul 2017
Job role
Contract Type
Full time

This is a rare opportunity to be right at the heart of changes that are transforming our Council and our city.

We are looking for someone with the skill and the vision to lead across the Council on our transformation programme, reshape our workforce, embrace new technologies and help deliver top level services to the people of Coventry.

We’re a Council that’s always looking for fresh ways of working to tackle new – and old – challenges. We have brought in a new flexible approach to working and the systems and equipment to back it up – giving our teams the power, the skills and the tools to work from them best place at the best time. We have a new Customer Service

Centre, more online services for residents and a new Council office nearing completion. Now we want someone to help take us to the next level and play a key role in our skilled and dedicated corporate leadership team to create a modern Council ready for the challenges ahead.

This is a highly visible leadership role and you’ll need experience of the worlds of transformation and local government; programme management and delivery; working across sectors with the confidence to challenge old ways of working; and the imagination to bring in new solutions.

You’ll need a CV that shows you’re ready for the challenge - and the enthusiasm and drive to get the job done. There’s never been a more exciting time to be a part of Coventry.

Closing date: Monday 24 July 2017

Officer panel: Wednesday 9 August 2017

Member panel: Thursday 10 August 2017

Apply online at, or for an informal discussion call Gail Quinton, Deputy Chief Executive (People)on 024 7683 3405

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